Automobile Customer Relations

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Automobile Customer Relations Jobs in Ahmedabad

Position Name – Automobile Customer Relationship Executive

Job Location – Satellite, Ahmedabad, Gujarat

Company – Autombile Company

Total – 2 Male/Female

Qualification – Any Graduates or Automobile Engineer

Salary base – up to 30k Monthly – Depends on Interview & Exp

Experience – 2 to 4 years as Customer Relationship Executive Experience or Customer Service from the Automobile Vehicle Company

Skills & Job Descriptions

  • Ensure to follow EVOLVE process.
  • Ensure that incoming customer calls are attended within 3 rings.
  • Ensure that the customer database is maintained in high order.
  • Ensure the up keeping of Back office Executive & Chauffeur lounges.
  • Sharing the appointment customer details with front office staffs, drivers & watchman.
  • Ensure that service appointments are taken and prepared as per EVOLVE process.
  • Ensure that the pick-up and drop-off /courtesy car service is co-ordinated with service reception. Arrange bookings of replacement and loan vehicles.
  • Check TIE for pending QBs during service appointment, if required and appropriately informed to the service team..
  • Ensure that the service invoice is explained to the customer, if PST is unavailable to handle the vehicle handover to customer.
  • Liaise with the company driver(s) for pick-up and drop-off of service for customer vehicles. Ensure the “Pick-up Card” is correctly documented and signed by the customer
  • Ensure that the eligibility for VCSP & ANYTIME WARRANTY are checked during the service appointment process and appropriately informed to the customer/service team.
  • Calling vehicles for pending QBs
  • Conducting Exit Interviews with Service customers during delivery of the vehicle.
  • Ensure that Post Service Telephone calls are made effectively and within 5 working days from the date of delivery as per the EVOLVE process
  • Ensure that all concerns are closed within 3 days from the date of raising the concern.

Customer Relationship Executive Job Vacancies in Ahmedabad

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