Service Engineer Jobs in Thaltej Ahmedabad
Position Name – Service Engineer
Total Openings – 3 Male
Location – Thaltej, SG Road, Ahmedabad, Gujarat
Company info – Industrial Automation Instruments
Salary – up to 45k – Depends on exp & Interview
Qualifications – BE/ITI/IC/EC Engineer/Elecronic/Electrical
Experience – Min 1 to 4 Years experienced as Service Engineer or Technical Service Engineer or Field Service Engineer, Service Technician
Skills & Job Descriptions
- Ability to diagnose and troubleshoot basic technical complaints.
- Taking ownership of customer complaints reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system complaints.
- Following standard procedures for proper escalation of unresolved complaints to the appropriate internal teams.
- Ask customers targeted questions to quickly understand the root of the problem.
- Talk clients through a series of actions, either via phone, email or chat, until customer is satisfied with the solution and gets machine on.
- Once a complaint is allotted by channel, acknowledge the customer. And obtain further details like type of complain and discuss action plan to solve it.
- Ensure all complaints are properly logged.
- Prioritize and manage several open complaints at one time.
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Any task assigned by management.