Service Engineer – Sola

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Service Engineer Jobs in Sola Ahmedabad

Position Name – Service Engineer

Total Openings – 2 Male

Location – Sola, SG Road, Ahmedabad, Gujarat

Company info – Industrial Automation Instruments

Salary – up to 45k – Depends on exp & Interview

Qualifications – BE/ITI/IC/EC Engineer/Elecronic/Electrical

Experience – Min 1 to 4 Years experienced as Service Engineer or Technical Service Engineer or Field Service Engineer, Service Technician

Skills & Job Descriptions

  • Ability to diagnose and troubleshoot basic technical complaints.
  • Taking ownership of customer complaints reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system complaints.
  • Following standard procedures for proper escalation of unresolved complaints to the appropriate internal teams.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Talk clients through a series of actions, either via phone, email or chat, until customer is satisfied with the solution and gets machine on.
  • Once a complaint is allotted by channel, acknowledge the customer. And obtain further details like type of complain and discuss action plan to solve it.
  • Ensure all complaints are properly logged.
  • Prioritize and manage several open complaints at one time.
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
  • Any task assigned by management.

Senior Sales & Service Engineer Job Vacancy in Ahmedabad

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