Desktop Support Engineer

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Desktop Support Engineer Jobs in Ahmedabad

Position Name – Desktop Support Engineer

Salary – up to 35K – Depends on Exp & Interview

Company info – 5 Days Working Dubai Based MNC Company

Total Openings – 2 Male 

Location – Bodakdev, Ahmedabad

Qualification –  Diploma Computer/CCNA/IT Hardware Netwrok Engineer

Experience – Min 1 to 3 Year as Hardware Network Engineer or Computer Hardware Service Engineer or System Administrator

Skills & Job Descriptions

  • Excellent English communications skills – Both Spoken and Written
  • Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
  • Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
  • Procuring network equipment and managing subcontractors involved with network installation
  • Replacing faulty network hardware components when required.
  • Provide technical assistance and support for incoming queries and issues related to computer systems & software.
  • Handle Tier 1 help desk escalations through tickets or phone.
  • Freshdesk ticketing tool experience will be added advantage.
  • Follow up on outstanding requests and ensure timely resolution.
  • Logging customer/employee queries and analyzing call logs to spot trends and underlying issues.
  • Escalating IT issues to Level-2 support as and when required.
  • Installation and configuration of Software/Hardware.
  • Network Monitoring and Troubleshooting.
  • Domain Controller knowledge required.
  • Complete IT assets Management.
  • Knowledge of Office 365 required.

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