Customer Support Jobs in Ashram Road Ahmedabad
Position Name – Customer Support Executive
Location – Ashram Road Navrangpura, Ahmedabad
Company Info – US Based IT Company
Total Openings – 5 Male/Female
Qualification – Min Graduates with Computer MS Office
Salary – up to 30k- Depends on Exp or Interview
Experience – Min 6 Months Exp as Customer Support or Call Center Customer Care or Customer Service or Email Chat Process or International BPO Voice Calling or Technical Support Associate
Night Shift Time – 8:30pm to 6:30am – US Shift – Monday to Saturday
Skills & Job Descriptions
- At least 60+ words per minute typing Speed required
- Fluent English Communication is must
- Managing a team of representatives offering customer support
- They Knowledge in e-commerce or customer support.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention
- Communicating with them through various omnichannel channels, including email, social media, phone or SMS
- Possessing excellent product knowledge to enhance customer support.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company
